Boxes ordered after the 10th won’t be sent until the next month.
For example, if you order a box on 11th January, we’ll send you February’s box that arrives around 17th Feb.
This sounds like a long time but due to import times and stock management the order cut off is the 10th of the month.
However we are always here to help, so if you have a special request or any questions get in touch and we’ll see how we can help.
Although many of our boxes arrive in the 17th, boxes can take up to 5 working days in the UK. This can feel longer if the weekend falls in between so be patient! If you think there is an error please do get in touch.
For addresses outside of the UK postage can take up to 7 working days.
Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.
Each biscuit comes with information on their ingredients but unfortunately as we are buying from many different manufacturers overseas we can not guarantee that the products will be allergen free.
Get in touch with our team at [email protected] and we will do what we can to put it right again.
Unfortunately once a box has been shipped we can not offer a refund due to the perishable nature of the product but if something has gone wrong, get in touch with us at [email protected] and we will try to put it right.
Unfortunately, due to GDPR rules, our current system does not allow card updates, so to update any card you can cancel your current subscription and re-subscribe with your new card (don’t worry, you will still receive any boxes remaining if your current subscription hasn’t ended!).
This will depend on your subscription chosen.
For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.
For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.
For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.
Sometimes boxes may get delayed or things may go wrong with the post. If you have not received your box in 5 working days from the 15th of ordering a subscription box, or from when you ordered one of the boxes from our store, get in touch at [email protected] and we will be happy to help.