Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.
Unfortunately once a box has been shipped we can not offer a refund due to the perishable nature of the product but if something has gone wrong, get in touch with us at firstname.lastname@example.org and we will try to put it right.
- Log in on thebiscuitbaron.co.uk with your username and password
- Locate subscription in the orders tab
- Select the ‘Cancel’ link
- When promoted select ‘Proceed’
Unfortunately, due to GDPR rules, our current system does not allow card updates, so to update any card you can cancel your current subscription and re-subscribe with your new card (don’t worry, you will still receive any boxes remaining if your current subscription hasn’t ended!).
This will depend on your subscription chosen.
For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.
For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.
For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.