We choose to use the popular and secure checkout option called Stripe. This is a widely used payment provider used by many, including huge companies such as Amazon, ASOS, Booking.com and Zoom.

Unfortunately PayPal comes with large fees that as a small business we can't take on at the moment, as well as opening us up to scams which as a smaller company we are more vulnerable to.

Rest assured your payments are safe and secure, but if we can help further put your mind at ease just drop us a message.

Yes, of course! If you’ve purchased, for example, a 3 month subscription paying upfront and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

Don't worry - there's no complex cancellation process or limited methods to do so, just log in to your account, navigate to your active subscriptions and click cancel. You'll get an email once it's all confirmed 🙂 If you have any issues please get in touch.

This will depend on your subscription chosen.

For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.

For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase which will then renew on the 1st of the month after you have received your last box.

Past boxes can be purchased on our online shop which do not auto-renew. https://shop.thebiscuitbaron.co.uk/

All subscriptions can be tracked at order-tracking after despatch. Just enter your order number (which will be in your order confirmation email).

You can also track you subscription in your membership area.

1. Log in on thebiscuitbaron.co.uk with your username and password in the Membership Area (you may need to click "forgot password" to set up a password if it's your first time logging in)
2. Select the 'subscriptions' section
3. Select the subscription that you would like to cancel
4. Locate the "Cancel" button below your tracking details

Any troubles doing this just get in touch and we'll be happy to help!

Log in to your account membership area where you can edit your personal details including payment details and addresses.

Please update all information before the 1st of the month if the change is intended for your subscription shipment on the 15th. 

At checkout you have the option to choose if you would like your first box posted out immediately, or to start on the 15th of the month with other subscriptions.

As stated at checkout, our renewal date for all plans is the 1st of the month, so if you chose to get your box immediately (before the 1st) this may result in two payments close together. This renewal means you are now in line with all of our subscriptions and are due to get next month's brand new box with everyone else which arrives around the 19th of the month. 🙂