November Box Update
UPDATE 19.11.20: Boxes have now started moving! Whistl have informed us they were able to pass the parcels on to the courier so we should hopefully see them arriving Monday onwards (might be slightly staggered so please allow a few days after this also while Whistl clear the backlog), so all-in-all only a day or two later than the maximum 5 working days the service can normally take. This might mean that tracking might be a little off this month.
Many apologies again – as always thank you for your support and patience!
As some of you may have noticed, the tracking for this month’s subscription boxes is a little behind where we would expect it to be at this stage. We spoke to our delivery partner, Whistl, as soon as we spotted this and we were unfortunately informed earlier today that their system is having trouble scanning and routing our parcels.
We’re keen to be as transparent and upfront as early as possible with you on this, and the current situation is that the boxes are still in Glasgow (our regional sorting hub) and won’t move until this error is rectified. Whistl are currently working on this as a top priority and although they had hoped it would be sorted in time to meet the connection at 7pm tonight, this wasn’t possible and it will be tomorrow at the earliest before they begin to move.
For full transparency, please see an email communication from Whistl earlier today:
We completely appreciate this is not ideal (and we are equally as frustrated as we can’t wait for you to receive this month’s box!).
An absolutely massive apology on this – getting biscuits out in a timely manner is really important to us, so sending an email about a delay at this magnitude is not easy!
We will keep in close contact with Whistl on this who have told us they will try to upgrade the delivery speed to minimise the delay as much as possible.
I know many of you will be disappointed but hopefully you can understand this is a bit of an anomaly in our many months of shipping and we are trying to be open and honest about it as early as possible.
Huge apologies again, fingers crossed we can all be dunking & discovering soon!!
Sophie & Fraser