Help & FAQs

If you have any queries we have a list of frequently asked questions below that will with various topics from your account, to ordering, to more info on our subscription boxes.

If you cannot find the answer to your question in our FAQs, please message our customer services team at contact@thebiscuitbaron.com.

Basics

At checkout you will have the choice to begin your subscription immediately or from the 15th. 

If you select immediately then we will ship a previous box within three working days which usually arrives within 3-5 working days after this in the UK and 7 days everywhere else. This will renew on the 1st of the next month unless cancelled.

If you select from the 15th then your first box will be the current subscribers box and is despatched on the 15th of the month, again, usually arriving around 3-5 days later in the UK and 7 days everywhere else. 

You can subscribe in a few simple steps by clicking here

Each box you will include biscuits from a different country. Specifically you will receive:- 

  • 5-8 full-size biscuit packets with a variety of textures & flavours
  • An information sheet with fun facts and history on the country and biscuits
  • A score card to rate your biscuits
  • Facts on the selected country
  • Free shipping! (UK)

The Biscuit Baron is a subscription box, made for adventurers and biscuit lovers alike! Each month you’ll receive a selection of biscuits and tea-time snacks from around the world (a different country each month) helping you experience the tastes and traditions from each place celá zpráva.

Yes! We now have our online shop available where you can purchase previous biscuits and previous themed boxed! VISIT OUR SHOP >

You can update your address / delivery details in your account membership area. 

Please note, edits must take place before the 1st of the month to be applied to the next month's box. E.g. an address change made on the 8th June will not pull through to our system for your box being sent on the 15th June, however will apply to your July box.

For any queries, do get in touch 🙂

Billing

Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

Don't worry - there's no complex cancellation process or limited methods to do so, just log in to your account, navigate to your active subscriptions and click cancel. You'll get an email once it's all confirmed 🙂 If you have any issues please get in touch.

This will depend on your subscription chosen.

For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.

For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase which will then renew on the 1st of the month after you have received your last box.

For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.

Unfortunately once a box has been shipped we can not offer a refund due to the perishable nature of the product but if something has gone wrong, get in touch with us at contact@thebiscuitbaron.com and we will try to put it right.

  1. Log in on thebiscuitbaron.co.uk with your username and password
  2. Select subscriptions
  3. Select the subscription that you would like to cancel.
  4. Locate the "Cancel" button below your tracking details.

Unfortunately, due to GDPR rules, our current system does not allow card updates, so to update any card you can cancel your current subscription and re-subscribe with your new card (don’t worry, you will still receive any boxes remaining if your current subscription hasn’t ended!).

At checkout you have the option to choose if you would like your first box posted out immediately, or to start on the 15th of the month with other subscriptions.

As stated at checkout, our renewal date for all plans is the 1st of the month, so if you chose to get your box immediately (before the 1st) this may result in two payments close together. This renewal means you are now in line with all of our subscriptions and are due to get next month's box with everyone else. 🙂

Yes! You can pause your subscription at any time. For plans longer than 1 month, pausing your subscription will pause your subscription renewal only and stop the auto payment at the end of your term. It will not pause the next month in the middle of the plan as our system doesn't currently register this. For any queries just drop us a message. 🙂

Please note, edits must take place before the 1st of the month to be applied to the next month's box. E.g. an address change made on the 8th June will not pull through to our system for your box being sent on the 15th June, however will apply to your July box.

Delivery

Although many of our boxes arrive within 3 working days, boxes can take up to 5 working days in the UK. This can feel longer if the weekend falls in between so be patient! If you think there is an error please do get in touch.

For addresses outside of the UK postage can take up to 7 working days.

PLEASE NOTE, during lockdown and COVID-19 delivery times might be longer. Please also be mindful of other events which may impact delivery times such as bank holidays and occasions (e.g. Mother's Day, Christmas).

Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

As per our terms and conditions we cannot class a parcel as lost until after 4 weeks have passed since the shipping date. Each box is tracked to the local depot, at which point the responsibility of the parcel lies with the depot, and customers should get in touch directly with Royal Mail or Yodel (depending on the carrier) should they have any problems with their box.

  1. Sometimes boxes may get delayed or things may go wrong with the post. If you have not received your box in 5 working days from the 15th of ordering a subscription box, or from when you ordered one of the boxes from our store, get in touch at contact@thebiscuitbaron.com and we will be happy to help.

At the moment we currently deliver for free to the UK. 

For a small surcharge we also ship throughout Europe and to the United States of America.

If you live outwith this area then do get in touch and we can see if it is possible to ship to your location.

Postage in the UK normally takes 3-4 working days after despatch. For all International orders this is usually within 7 working days. 

Occasionally we may not be able to ship on the 15th (e.g. if it falls on a Sunday!) but will aim to have your box out to you as close to this date as possible. Don’t worry we will email you to let you know if there is going to be a significant delay!

Delivery is completely free of charge for customers in the UK and is sent by Royal Mail or Yodel.

For international orders there is a small surcharge for postage which will be added at checkout based on your location.

We may provide parcel tracking where possible, and this can take up to 24 hours to update after despatch.

Please note at times the tracking may sit on one status for a while but all boxes should arriving with 5 working days. Please only get in touch after 5 working days to allow as much time as possible for the delivery teams to get your parcel to you!


Delivery times can fluctuate from 2 - 5 working days for all areas across the UK so do be patient! 🙂 If you think there is an error outside of delivery taking a little longer do get in touch.

Other

Each biscuit comes with information on their ingredients but unfortunately as we are buying from many different manufacturers overseas we can not guarantee that the products will be allergen free. For those with dietary restrictions or preferences it is the responsibility of the purchaser/consumer to determine if they are happy to consume the biscuits.

For addresses outside of the UK postage can take up to 7 working days.

Get in touch with our team at contact@thebiscuitbaron.com and we will do what we can to put it right again.

Each biscuit comes with information on their ingredients but unfortunately as we are buying from many different manufacturers overseas we can not guarantee that the products will be suitable for vegetarians. For those with dietary restrictions or preferences it is the responsibility of the purchaser/consumer to determine if they are happy to consume the biscuits.

We don't offer tailored boxes at this time.