Help & FAQs
If you cannot find the answer to your question in our FAQs, please message our customer services team at [email protected].
I’ve just bought a subscription longer than 1 month. If I cancel now will I still get my other boxes?
Unfortunately, due to GDPR rules, our current system does not allow card updates, so to update any card you can cancel your current subscription and re-subscribe with your new card (don’t worry, you will still receive any boxes remaining if your current subscription hasn’t ended!).
This will depend on your subscription chosen.
For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.
For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.
For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.