FAQs

 Help & FAQs

If you have any queries we have a list of frequently asked questions below that will with various topics from your account, to ordering, to more info on our subscription boxes.

If you cannot find the answer to your question in our FAQs, please message our customer services team at [email protected]

Billing

Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

Categories: Billing, Delivery

Unfortunately once a box has been shipped we can not offer a refund due to the perishable nature of the product but if something has gone wrong, get in touch with us at [email protected] and we will try to put it right.

Category: Billing
  1. Log in on thebiscuitbaron.co.uk with your username and password
  2. Select the ‘Cancel’ link
  3. When promoted select ‘Proceed’
Category: Billing

Unfortunately, due to GDPR rules, our current system does not allow card updates, so to update any card you can cancel your current subscription and re-subscribe with your new card (don’t worry, you will still receive any boxes remaining if your current subscription hasn’t ended!).

Category: Billing

This will depend on your subscription chosen.

For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.

For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.

For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.

Category: Billing

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