Help & FAQs
If you cannot find the answer to your question in our FAQs, please message our customer services team at firstname.lastname@example.org.
The Biscuit Baron is a subscription box, made for adventurers and biscuit lovers alike! Each month you’ll receive a selection of biscuits and tea-time snacks from around the world (a different country each month) helping you experience the tastes and traditions from each place.
This will depend on your subscription chosen.
For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.
For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.
For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.
Sometimes boxes may get delayed or things may go wrong with the post. If you have not received your box in 2-3 working days from the 15th if ordering a subscription box or from when you ordered one of the boxes from our store, get in touch at email@example.com and we will be happy to help.
Postage takes 2-3 working days. If you have signed up before the 10th of the month, we will aim to have your box shipped to you by the 15th of the same month. For orders after this, it will be the 15th of the following month before you get your box.
Occasionally we may not be able to ship on the 15th but will aim to have your box out to you as close to this date as possible. Don’t worry we will email you to let you know if there is going to be a delay!