FAQs

 Help & FAQs

If you have any queries we have a list of frequently asked questions below that will with various topics from your account, to ordering, to more info on our subscription boxes.

If you cannot find the answer to your question in our FAQs, please message our customer services team at [email protected]

Basics

Boxes ordered after the 10th won’t be sent until the next month.

For example, if you order a box on 11th January, we’ll send you February’s box that arrives around 17th Feb.

This sounds like a long time but due to import times and stock management the order cut off is the 10th of the month.

However we are always here to help, so if you have a special request or any questions get in touch and we’ll see how we can help.

Categories: Basics, Delivery

You can subscribe in a few simple steps by clicking here

Category: Basics
  • 5-8 full-size biscuit packets or units
  • An information sheet on each biscuit’s origin and culture
  • A score card to rate your biscuits
  • Facts on the selected country
  • Free shipping!
Category: Basics

The Biscuit Baron is a subscription box, made for adventurers and biscuit lovers alike! Each month you’ll receive a selection of biscuits and tea-time snacks from around the world (a different country each month) helping you experience the tastes and traditions from each place.

Category: Basics

Billing

Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

Categories: Billing, Delivery

Unfortunately once a box has been shipped we can not offer a refund due to the perishable nature of the product but if something has gone wrong, get in touch with us at [email protected] and we will try to put it right.

Category: Billing
  1. Log in on thebiscuitbaron.co.uk with your username and password
  2. Select the ‘Cancel’ link
  3. When promoted select ‘Proceed’
Category: Billing
  1. Log in on thebiscuitbaron.co.uk with your username and password
  2. Select the ‘Billing’ link
  3. Select ‘Input my new card details’
  4. Enter details and select ‘Update Card’
Category: Billing

This will depend on your subscription chosen.

For 1 month rolling subscriptions: you will be charged for your first box instantly when you sign up for your first box and then charged automatically on the 1st of each month for all future boxes. Your payments will continuously renew unless you cancel your subscription.

For 3, 6 and 12 month subscriptions: you will be charged the full amount at the time of purchase.

For one-time box subscriptions: you will be charged at the time of purchase and this will not automatically renew.

Category: Billing

Delivery

Boxes ordered after the 10th won’t be sent until the next month.

For example, if you order a box on 11th January, we’ll send you February’s box that arrives around 17th Feb.

This sounds like a long time but due to import times and stock management the order cut off is the 10th of the month.

However we are always here to help, so if you have a special request or any questions get in touch and we’ll see how we can help.

Categories: Basics, Delivery

Although many of our boxes arrive in the 17th, boxes can take up to 5 working days in the UK. This can feel longer if the weekend falls in between so be patient! If you think there is an error please do get in touch.

For addresses outside of the UK postage can take up to 7 working days.

Category: Delivery

Yes, of course! If you’ve purchased, for example, a 3 month subscription for £42.50 and payment was successful, you can cancel right away if you know you don’t want to renew it. We will still send out your 3 months’ worth of boxes.

Categories: Billing, Delivery

Sometimes boxes may get delayed or things may go wrong with the post. If you have not received your box in 5 working days from the 15th of ordering a subscription box, or from when you ordered one of the boxes from our store, get in touch at [email protected] and we will be happy to help.

Category: Delivery

At the moment we only deliver to the UK.

Category: Delivery

Postage takes 2-3 working days. If you have signed up before the 10th of the month, we will aim to have your box shipped to you by the 15th of the same month. For orders after this, it will be the 15th of the following month before you get your box.

Occasionally we may not be able to ship on the 15th but will aim to have your box out to you as close to this date as possible. Don’t worry we will email you to let you know if there is going to be a delay!

Category: Delivery

Delivery is completely free of charge for customers in the UK and is sent by Royal Mail

Category: Delivery

Other

Each biscuit comes with information on their ingredients but unfortunately as we are buying from many different manufacturers overseas we can not guarantee that the products will be allergen free.

Category: Other

Get in touch with our team at [email protected] and we will do what we can to put it right again.

Category: Other

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